My Account

My Account My order has not arrived.   Please contact Colonial Acres at 1-888-255-4565 My tracking number isn't working on canadapost.ca  
    • It can take up to 1 Business Day after you receive a shipping notification for your tracking number to show on Canada Post website.

    • After 1 Business Day, please contact info@colonialacres.com or call 1-888-255-4565
How do I create an account?  
  • Click "New User" at the top of the home page
  • Enter your email
  • Confirm your email
  • Enter a password
  • Confirm the password
  • Select the checkbox to receive Newsletters from Colonial Acres
  • Fill in your Name, Address, and Phone Number
  • Start Shopping!
How do I edit my account information?   You can edit all of your account information via “My Account” on the homepage How much is my shipping?   You can see Colonial Acres' Full Shipping Policy and Costs here

 I forgot my password.  
    • On the Login Screen, select "Forgot your Password"

    • Enter your email address and we will email your password to you.

    • Still having problems? Please contact us at 1-888-255-4565
How do I return my product?   Please check Colonial Acres' Return Policy, located in our terms of sale.

To return a qualifying product, please choose one of the following options:
  • Email info@colonialacres.com
  • Phone: 1-888-255-4565
Please include your name, invoice number, item you would like to return, and indicate why you are returning this product I received the wrong product.   We apologize! Mistakes can happen, and Colonial Acres will always try and fix it! Please email info@colonialacres.com or call 1-888-255-4565 What is your return policy?   Colonial Acres has a 14 Day Return Policy

    • All items are guaranteed authentic and as described on the website. If there is an error with the product on your purchase or a damaged item, please contact us at info@colonialacres.com within 14 days of delivery. We will take responsibility for items that are incorrect or damaged, and thus send a return shipping label. We will replace where possible or refund the amount of the item(s) upon return. We do not accept returns on products that have been opened and/or (in the case of precious metal products), their surfaces handled. We do not accept returns on any bullion products or sale items. We will accept returns on all products for any other reason up to 14 days after receipt of the product, however a 5% restocking fee may apply for certain products, and return shipping costs will be up to the discretion of the consumer. Returned items must be in their original unopened holders. We do not take returns after 14 days of delivery date of the parcel. We do not refund original shipping costs.

    • Products purchased during special sales (Blowout Sale, Unique Sale, Deals on Decimal etc) are considered Final and are non-refundable, non-exchangeable, except where there is an error with the listing, the item is damaged in a way that is not already described in the product description, or the wrong item was sent in error. Please contact Colonial Acres with any issues regarding these sale items. Please ensure that the image and product description have been thoroughly examined before purchasing.
When will my order ship?   It can take up to two weeks (7-10 business days) from time of payment (including shipping) for your order to arrive. Occasionally, there can be a slight delay on orders due to an unexpected high volume of orders, or after Canadian holidays. Orders which have selected cheque, e-bill payment, or money order as a payment method may have delays. Orders that have "Pre-Order" items will be delayed.

See our full shipping policy including prices here